The contradiction of delivery is the focus of contradiction in the furniture market

Some consumers in Beijing reported that the furniture purchased in a furniture city had different colors and workmanship than the samples they saw, and the quality was poor, but they could not be returned. Finally, the return was successful after paying part of the freight. The investigation found that in the current market, inconsistent goods and samples, delivery delays, etc. have become the main cause of disputes between buyers and sellers.

The seller is responsible for the "Three Guarantees"

In May of this year, Mr. Li ordered a certain brand of furniture at a furniture store, but after the goods were delivered to the house, he found that the color was obviously inconsistent with the sample. Mr. Li said: "The interior work of these furniture is rough, the taste is stimulating, and the quality level is much worse than the sample." Mr. Li contacted the brand to request a return, but the other party said that it did not meet the "Three Guarantees" rule and would not be refunded. Finally, he paid the freight and packaging. The fee was returned successfully. ? ?

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The survey found that most furniture sellers in the current market have "three guarantees" awareness or service, but the service commitment situation is not the same. The reporter randomly surveyed several consumers. These consumers said that they did not know what the Three Guarantees regulations were before buying furniture. If the merchants did not introduce them at the time of purchase, they did not know.

Three Guarantees is the abbreviation of "Repair, Replacement and Return". It is reported that the current "Three Guarantees" regulations for furniture in the Beijing market are the "Beijing Furniture Product Repair, Replacement, and Return Liability Regulations" (hereinafter referred to as the "Provisions"), which clarifies the calculation of "Three Guarantees" for furniture Time: "(Product) Serious quality problems occur within 90 days from the date of delivery, consumers can choose to return, exchange or repair.?

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Yu Xiusu, vice president and secretary general of the Beijing Furniture Industry Association, said: "The" Regulations "are formulated in accordance with the" Beijing Product Quality Supervision and Administration Regulations "and other regulations. According to the principle of" whoever sells and who is responsible for the three guarantees for furniture products " 'The seller or market organizer is the primary person in charge, and the producer should assist in fulfillment.'?

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Custom products also need "three guarantees"

It is understood that problems such as repair, replacement, and return of furniture basically appear in the after-sales link. According to reports, disputes that are prone to occur due to the Three Guarantees problem generally have the following conditions: the delivered product is different from the sample or there are quality problems, the consumer wants to return the product, and the merchant is only responsible for repair; the product has quality problems, the merchant's after-sales attitude Poor, take a procrastination and perfunctory attitude, and do not repair or exchange in time; customized products or samples cannot be returned or exchanged. ? ?

Wang Ningning, deputy manager of the operation and management department of Actual Home Group, said that whether the three guarantees of furniture can be implemented smoothly depends on the commitments of manufacturers and sellers on the one hand and the management level of the stores on the other. He said: "If there is a problem with product quality, the merchant is not responsible, and consumers naturally find the store management party to negotiate. If the store management is standardized, you can force the merchants to perform their responsibilities by collecting deposits, signing contracts with the merchants, etc .; , Can only be coordinated in the middle, but can not play a substantive role. "?

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Qiu Baochang, director of the Professional Committee on Consumer Rights and Legal Affairs of the Beijing Lawyers Association, said that customized products and samples must implement the Three Guarantees policy. Furniture is not a product with uniform specifications. Most furniture in the market such as doors and cabinets need to be customized according to the living environment. According to relevant regulations, samples or customized products are also within the scope of the Three Guarantees. However, if the consumer knows the defects and quality level of the product, and agrees and accepts the agreement without the guarantee of three guarantees, it should be treated differently.

According to the "Beijing Furniture Product Repair, Replacement, and Return Responsibility Regulations", the product has quality problems within the replaceable and returnable period. For the perfunctory of consumers, consumers have the right to request replacement or return. (Internship editor days)? ?

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