What kind of after-sales service should smart lock manufacturers provide?

The audience rate of smart door locks is increasing. Correspondingly, the demand for after-sales service of smart door locks by consumers has become increasingly prominent. Although smart door locks are high-tech products, the product quality is also good, but some small ones will inevitably appear. malfunction. Then, as a manufacturer of intelligent door locks, what kind of after-sales service should be provided for consumers?

What kind of after-sales service do the smart door lock manufacturers provide to consumers?

1. Provide consumers with regular telephone calls or home visits;

2, the implementation of the product "three guarantees", that is, repair, replacement, Baotui (many people think that after-sales service is "Three Guarantees", which is a narrow sense of understanding);

3, on behalf of consumers to install, commissioning products;

4, according to consumer requirements, conduct technical guidance on the use of such aspects;

5, to ensure the supply of maintenance spare parts;

6, responsible for maintenance services, and provide regular maintenance, regular maintenance;

7. Handle consumer letter visits and telephone complaints to answer consumer inquiries. At the same time, it uses various methods to solicit the opinions of consumers on product quality, and timely improve them according to the situation.

Most of consumers' concerns about a product lie in quality, price, and after-sales service. If smart door lock manufacturers can make after-sales service, we believe that the market for smart door locks will be even wider.

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